Claire is an independent UX and product strategy consultant specializing in the internet of things. She is the lead author of ‘Designing Connected Products: UX for the Consumer Internet of Things’, published by O’Reilly. She has a particular interest in taking connected products from an early adopter user base to the mass market, and technologies that support mundane, everyday activities. Before becoming independent, she worked on energy management and home automation products as the service design manager for AlertMe.com, a connected home platform provider. Previously, she was head of research for design consultancy Fjord, where she led EU funded R&D work investigating the interusability of interconnected embedded devices. She has worked in UX design and research for mobile, multiplatform and web services since 1997.